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Frequently Asked Questions

Are your stores open?

I selected Store Pickup and now your stores are closed. How do I get my order?

I made a pre-paid purchase prior to your store closures. How can I get my item(s)?

What is your return policy?

How do I make a return or exchange?

How do I ship product back for a return?

Can I return online purchases in store?

When will I receive my refund?

Can I modify or cancel my order?

What are your shipping options?

When will my order ship?

How do I track my package?

Do I have to pay for return shipping?

Why isn't my gift card working?

Can I use my online gift card in-stores?

Can I use more than one promo code on an order?

Can I return an item I purchased with a promo code?

Why didn't I get a promo code after signing up for your mailing list?

I received a promo code for $10 OFF my first purchase and it's not working. Now what?

How do I know if and when an item will be restocked?

Why can't I find an item I saw in store, on your website?

What forms of payment do you accept?

What currency is displayed at checkout?