How to Start an Online Return

 

Follow the steps below to complete a return for online purchases:

  1. Submit a return or exchange request via our online Returns Portal.
  2. Once submitted and approved you will receive an automated email including your return shipping label and additional return instructions.
  3. Affix the provided shipping label to the outside of your return package and provide it to your local Canada Post office. You will have 5 days to drop off your package before the shipping label expires.

Once your return reaches our warehouse, it will be inspected and processed within 7 business days. Refunds will be issued to the appropriate payment method after the return is approved. You'll receive an email notification as soon as the process is complete.

Honey is not responsible for lost or stolen packages.