Privacy policy

At honey, safeguarding your privacy is paramount. This Privacy Policy outlines how we handle your personal information, including data collected through our website, online store, email communications, and SMS messaging service.

 

1. Personal Information We Collect 

When you visit our Site or interact with us via email or SMS, we may collect certain information, including:

  • Device Information: details about your device, such as your web browser, IP address, and cookies.
  • Order Information: information provided when making purchases, including name, billing and shipping addresses, payment details, email address, and phone number.
  • Email Information: email addresses and related data collected through interactions with our website or email communications.
  • SMS Messaging Information: phone numbers and other data related t your interactions with our SMS messaging service.

 

2. How We Use Your Personal Information

We use the information collected for various purposes, including:

  • Fulfilling orders, processing payments, and providing customer support.
  • Communicating with you about your orders, account updates, and promotional offers via email or SMS.
  • Optimizing and personalizing your experience on our website and communications.
  • Conducting marketing activities, including sending targeted advertisements and promotions via email and SMS. 

 

3. Sharing Your Information 

We may share your Personal Information with third-party service providers to assist us in conducting our business effectively. This may include sharing data with partners like Klaviyo to enhance our marketing efforts and improve customer engagement.

 

4. Email Collection 

When you provide your email address to us, either through making a purchase, signing up for newsletters, or interacting with our website, we collect and use this information for communication purposes. We may send you transactional emails related to your orders, as well as promotional emails about our products and services. Your email address may also be shared with our email service providers, such as Klaviyo, to facilitate email marketing campaigns.

 

5. SMS Messaging 

When you opt-in to our SMS messaging service, we collect and use your phone number strictly for marketing purposes. We may share this information with our partners, such as Klaviyo, to facilitate our marketing campaigns and better serve our customers.

 

6. Your Rights

 If you are a European resident, you have certain rights regarding your personal information, including the right to access, correct, update, or delete it. Please contact us using the information provided below to exercise these rights.

 

7. Data Retention 

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

8. Changes To This Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Please review this page for updates.

 

9. Contact Us 

If you have any questions about our privacy practices or wish to make a complaint, please contact us via email at info@shophoney.com or by mail at the address provided below:

honey

[Re: Privacy Compliance Officer]
2751907 Ontario Inc, 2700 Dufferin Street, Unit 89, Toronto ON M6B 4J3, Canada