Online Purchases Return & Exchange Policy
You have the flexibility to return your online purchases either online or in-store. However, please be aware that in-store returns are limited to store credit or exchange, and are subject to the eligibility criteria outlined in our In-Store Return & Exchange Policy.
Items marked final sale, accessories, bodysuits, intimates and eGift cards are final sale and cannot be returned, refunded or exchanged. We do not offer price adjustments for online purchases.
Online Return Policy
Items purchased online at regular price are eligible for a full refund, store credit, or exchange within 14 days of the shipping date. Items returned within 21 days can be exchanged or receive store credit via an eGift card. We offer complimentary return shipping when you choose an eGift card as your return method. However, if you prefer a refund to your original payment method, a $10 return postage fee will be deducted. Shipping fees are non-refundable.
Items marked with a discount of 29% or less are eligible for a full refund within 14 days of the shipping date, or for store credit or exchange within 21 days. Items discounted by 30% or more are final sale and cannot be returned, refunded, or exchanged.
Order Cancellation & Modification
If your order has not yet been fulfilled, we may be able to cancel it. Live chat with us or contact orders@shophoney.com and we'll do our best to help. Unfortunately, we cannot make changes to existing orders.