Online Purchases Return & Exchange Policy

You have the flexibility to return your online purchases either online or in-store. However, please be aware that in-store returns are limited to store credit or exchange, and are subject to the eligibility criteria outlined in our In-Store Return & Exchange Policy.  

Online Purchases Regular Return Policy

Regular Price Merchandise

Items purchased online at regular price are eligible for a full refund, store credit or exchange within 14 days of the shipping date. Alternatively, items returned within 21 days of the shipping date are eligible for exchange or store credit in the form of an eGift card. Please note that eGift cards can only be used for online purchases and cannot be transferred or redeemed in-store.

We provide complimentary return shipping when you choose eGift card as your return method. However, if you prefer a refund to your original method of payment, a return postage fee of $10 will be deducted from your refund. Shipping costs are non-refundable.

Sale Merchandise

Online sale items marked with a discount of 29% off or less are eligible for a full refund within 14 days of the shipping date, or store credit or exchange within 21 days. Items marked with a discount of 30% off or greater are final sale. 

Please note that sale merchandise purchased online cannot be returned in-store.

Order Cancellation & Modification

If your order has not yet been fulfilled, we may be able to cancel it. Live chat with us or contact orders@shophoney.com and we'll do our best to help. Unfortunately, we cannot make changes to existing orders.