Frequently Asked Questions

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What is your return policy?
How do I start an online return or exchange?
How do I mail product back for a return or exchange?
What is the order fulfillment/shipping date?
Can I return online purchases in store?
How do I check the status of my return?
What are your shipping options?
When will my order ship?
How do I track my package?
Can I modify or cancel my order?
Why didn't I get a promo code after signing up for your mailing list?
I received a promo code for $10 off my first purchase and it's not working. Now what?
Can I use more than one promo code on an order?
Can I return an item I purchased with a promo code?
What forms of payment do you accept?
Why isn't my gift card working?
Can I use my eGift card in-stores?
How do I know if and when an item will be restocked?
Why can't I find an item I saw in store, on your website?
What currency is displayed at checkout?
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